Expert in Financial Operations

2 weeks ago


Cebu City, Central Visayas, Philippines beBeeFinancial Full time ₱2,200,000 - ₱3,500,000
Key Responsibilities:

Provide floor support, learning sessions, coaching & feedback to agents.

Assist in driving metrics of the team.

Monitor closure of service levels regularly.

Ensure prompt escalations to Team Captain.

Supervise team in the absence of the Team Captain.

Monitor performance and quality scores of team.

Take production calls as well as escalated calls.

Work autonomously within established procedures and practices; seek guidance in complex aspects of the process.

Requirements:
  • Minimum of two years of college education with at least 12 to 18 months of call center experience.
  • Ability to think clearly and explain complex issues effectively.
  • Dependable with proficient attention to detail and ability to solve complex issues.
  • Can train others.
  • Willing to report onsite with shifting schedule.
Additional Information:

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.



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