
Digital Transformation Specialist
16 hours ago
About Us: We are a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies. We help our clients represent, protect, and grow their brands leveraging a cloud-based infrastructure.
We have a presence in multiple locations across several countries. Our People First culture has enabled us to expand our workforce globally and establish departments focused on employee well-being and professional growth.
Key Responsibilities- 1. Strategic Transformation Leadership: Define and lead enterprise transformation programs focused on cost reduction, process efficiency, and quality improvement initiatives.
- 2. AI/ML-Driven Innovation: Identify and lead use cases for machine learning, generative AI, NLP, predictive analytics, and automation technologies.
- 3. Process Reengineering & Six Sigma: Apply Lean Six Sigma methodologies to redesign workflows, eliminate waste, and reduce variation in critical business processes.
- 4. Cross-functional Program Execution: Collaborate with business leaders, operations heads, and IT stakeholders to roll out strategic initiatives with measurable ROI.
- 5. Capability Building & Change Management: Drive organizational maturity in digital transformation, citizen development, and AI literacy.
Required Skills and Qualifications:
• Bachelor's degree in Engineering, Computer Science, or a related field.
• Six Sigma Black Belt certification (mandatory).
• 12+ years of experience in BPO / KPO / Shared Services, with proven ownership of large-scale transformation projects.
• 5+ years of experience leading AI/ML initiatives, with demonstrable understanding of model lifecycle, deployment, and AI governance.
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