Senior Operations Coordinator

3 days ago


Lipa City, Calabarzon, Philippines beBeeCareer Full time ₱480,000 - ₱680,000
Job Description:

As a Service Delivery Supervisor, you will oversee our Support team in assessing and assigning cases, routing escalations, and resolving low-level single touch cases.

This role requires a leadership background combined with customer service and minor technical expertise. The ideal candidate should have a problem-solving attitude, ability to motivate a team to achieve specific measurable KPIs, and learning goals.

Ultimately, you will ensure a positive and constructive working and learning environment to foster a successful coordination team as well as consistent growth for our Support team members.

Responsibilities:
  • Team Management: Ensure the team is working toward departmental goals in the most efficient and effective manner.
  • Dashboard Management: Manage dashboards for all PODs.
  • Assist with Scheduling: Assist with scheduling coverage.
  • Train on Clients: Train on specific clients and groups of engineers focused on various industries.
  • Triage Cases: Triage cases.
  • Guide Team Members: Guide team members on Pager Duty usage.
  • Escalation Numbers: Contribute to POD Manager Escalation numbers.
  • Handoff Meetings: Participate in handoff meetings with each shift.
  • Interdepartmental Communications: Manage POD Teams Channel's for interdepartmental communications and escalations.
  • Cases Handling: Work closely with Service Delivery Managers to ensure cases are handled per Thrive standards.
  • Weekend Summary Email: Provide a weekend summary email to leadership.
  • Knowledge Base Articles: Work with team to create knowledge base articles for working with clients and handling various situations.
  • Competency Reviews: Contribute regular competency reviews for all team members.
  • Procedural Requirements: Uphold procedural requirements related but not limited to prioritization, communication, documentation, and escalations.
Qualifications:
  • Education: Bachelor's Degree in Information Technology or related discipline preferred, or equivalent combination of education and relevant work experience.
  • Experience: 1-3 years of managerial experience; call center or managed services experience preferred.
  • Technical Expertise: Technical subject matter expert on MSP products as they relate to Thrive's service catalog.
  • Leadership Skills: Proven experience managing complex projects, clients, partners, and organizations.
  • Communication Skills: Strong written and verbal communication skills.


  • Lipa City, Calabarzon, Philippines beBeeAdministrative Full time ₱60,000 - ₱80,000

    Join a dynamic organization and take on the challenge of supporting executive leadership with exceptional organizational skills.We are seeking a highly capable assistant to provide direct support and ensure smooth operations across all levels of the organization. Your role will involve serving as a key liaison between leadership, staff, students, volunteers,...


  • Lipa City, Calabarzon, Philippines beBeeOperations Full time ₱800,000 - ₱1,200,000

    We are a talent consultancy specialising in hiring exceptional Operations Specialists for AdTech, MarTech, Digital Agency, Tech & ECommerce clients across APAC.As a strategic partner, we work with amazing digital businesses looking for strong project management and operational expertise.About the roleThe company is seeking an experienced Operations...


  • Lipa City, Calabarzon, Philippines beBeeAdministrative Full time $40,000 - $60,000

    High-Level Administrative Support RoleWe are seeking a highly skilled and organized professional to provide top-tier support to our team. This role demands exceptional organizational skills, discretion, attention to detail, and the ability to manage multiple priorities in a fast-paced environment.The ideal candidate is proactive, resourceful, and adept at...


  • Lipa City, Calabarzon, Philippines beBeeOperations Full time ₱6,000,000 - ₱8,000,000

    Job Title: Event Operations CoordinatorThis role is perfect for a highly organized individual who can manage multiple projects and stakeholders. As an Event Operations Coordinator, you will be responsible for the successful execution of brand sampling and operational programs.About the Role:You will act as the central liaison between internal teams and...


  • Lipa City, Calabarzon, Philippines beBeeAdministrative Full time ₱60,000 - ₱80,000

    Job SummaryWe are seeking a highly organized and skilled Administrator to provide exceptional support to our Director and ensure the smooth operation of all departments.Key Responsibilities:Office Management: Ensure seamless functioning of office operations, including managing office supplies, equipment, and facilities.Administrative Support: Provide...


  • Lipa City, Calabarzon, Philippines beBeeAdministrative Full time $5,000 - $10,000

    Key Role: Senior Operations AssociateThe role involves providing high-level administrative support to business leaders, ensuring seamless day-to-day operations and executive tasks are managed efficiently.Responsibilities:Manage calendars, schedule appointments, and coordinate meetings for senior executives.Arrange travel plans, including booking flights,...


  • Lipa City, Calabarzon, Philippines beBeeProjectManagement Full time $28,800 - $48,000

    We are seeking a skilled Project Manager to help our growth partner agency find and engage with forward-thinking, mission-driven brands. The successful candidate will be responsible for streamlining internal operations, optimizing workflows, and ensuring projects move smoothly across multiple sectors, including Healthtech, Fintech, HR tech, Climatech, and...


  • Lipa City, Calabarzon, Philippines beBeeOperations Full time ₱3,000,000 - ₱5,000,000

    Job Title: Operations AnalystThis is a challenging opportunity for a professional to maintain optimal inventory levels, ensure stores are well-stocked, and coordinate daily operations.The role focuses on managing inventory levels, placing accurate orders, and ensuring effective communication with on-the-ground teams through phone and text.Key...


  • Lipa City, Calabarzon, Philippines beBeeProjectManagement Full time ₱7,200 - ₱7,800

    Job Title: Senior Project CoordinatorWe are seeking an accomplished and detail-oriented professional to lead operational tasks and drive business success.Tendering & Procurement:Manage the tendering process, including preparing bid documents and reviewing proposals for cost-effectiveness and quality.Negotiate and finalize supplier contracts to optimize...


  • Lipa City, Calabarzon, Philippines beBeeAdministrative Full time $12,000 - $18,000

    Job SummaryThe Operations Administrative Assistant role is a pivotal position that plays a crucial part in supporting core financial, HR, and administrative functions.Responsibilities include handling day-to-day tasks across banking, payroll, bill pay, and tax documentation.Assists with onboarding and internal coordination to ensure seamless transitions.Key...