Remote Customer Service Advocate

2 days ago

Marikina City, National Capital Region, Philippines beBeeCustomerSupport Full time $60,000 - $100,000
Customer Support Professional

We are seeking a highly skilled professional to provide exceptional customer support via live chats and emails. The ideal candidate will have excellent communication skills, a positive attitude, and the ability to work independently in a remote setting.

The successful candidate will be responsible for providing top-notch customer support, building long-lasting relationships with customers through proactive and empathetic communication, meeting performance metrics, and staying up-to-date with cutting-edge technology and industry trends.

Key Responsibilities:
  • Provide exceptional customer support via live chats and emails
  • Build long-lasting relationships with customers through proactive and empathetic communication
  • Meet performance metrics
  • Stay up-to-date with cutting-edge technology and industry trends
  • Work securely with customers' sensitive information
Requirements:
  • Bachelor's degree or equivalent experience in a related field
  • Upper intermediate proficiency in Chinese and English (B2 level)
  • At least 6 months of experience in customer support
  • Experience with live chats and emails
  • Personal or professional experience in crypto
  • Analytical and research skills
  • Positive and responsible attitude
  • A personal laptop or computer with at least 8Gb of RAM and a stable internet connection (minimum 50 Mbps-download and 40 Mbps-upload)
Preferred Qualifications:
  • Experience with CRM systems
  • Experience with Salesforce or Zendesk
About Us

We are a multinational company that provides secure technical, customer support, and CX services for tech companies globally. We work with clients from over 30 countries and speak over 60 languages.

We treat our team like our clients, surrounding them with care, an individual approach, and a positive experience.

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