Operational Excellence Specialist

1 week ago

Hagonoy, Central Luzon, Philippines beBeeTransformation Full time $94,300 - $142,300
Service Transformation Specialist

This role is focused on revolutionizing operational effectiveness by combining policy, process, and automation to achieve breakthrough results.

As a key contributor to Thumbtack's service experience transformation, you will be responsible for driving process redesign, supported by targeted automation and AI applications. Your orientation should be toward outcomes—faster resolution, more consistent quality, and smarter operations—not just system configuration.

Key Responsibilities
  • Identify opportunities for entirely new processes or fundamental shifts in existing ones, driving 0-1 initiatives rather than incremental gains.
  • Design future-state workflows that combine policy, process, and automation to achieve radical improvement.
  • Partner with teams to gather insights and validate opportunities for transformative impact.
  • Collaborate with teams to ensure solution designs represent a fundamental shift and are aligned with business intent.
  • Support prompt design, decision tree logic, and automation flows when needed.
  • Track and interpret performance metrics to evaluate the success of new initiatives.
  • Document frameworks, playbooks, and best practices that allow repeatable improvement and cross-team alignment.
Required Skills and Qualifications
  • 3–5 years of experience in service operations, continuous improvement, or CX strategy.
  • Strong process thinking: ability to simplify complex systems, reduce handoffs, and eliminate waste.
  • Familiarity with AI- or automation-enhanced service environments.
  • Comfortable leading discovery, facilitation, and cross-functional problem solving.
  • Strong business judgment, able to connect customer experience outcomes to operational mechanics.
  • Passion for building excellent, scalable systems.
Seniority Level
  • Mid-Senior level
Employment Type
  • Full-time
Job Function
  • Analyst and Project Management
Industries
  • Outsourcing and Offshoring
  • Consulting
  • Internet Marketplace Platforms

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