Operations Excellence Coordinator

1 week ago

Hagonoy, Central Luzon, Philippines beBeeDelivery Full time ₱2,500,000 - ₱4,500,000
Job Opportunity

This role presents an exciting chance to contribute to the operational backbone of our Customer Success department as a Delivery Operations Analyst.

The ideal candidate will provide support for the foundational operations of a unified and expanding department, focusing on operational excellence to ensure well-managed, scalable, and efficient delivery operations within the Customer Success function.

Key Responsibilities:
  • Develop and implement operational tools, processes, and reports to enable consistent and scalable delivery operations.
  • Analyze operational bottlenecks and inefficiencies within the Delivery team and develop standardized solutions in collaboration with stakeholders.
  • Maintain and enhance automations, trackers, and templates that act as control points for core processes, ensuring accuracy and alignment with business goals.
  • Coordinate with stakeholders across Delivery, Customer Support, Business Development, Product, and Finance to gather requirements, troubleshoot issues, and ensure process alignment and data integrity.
  • Conduct data analysis and reporting to support operational decision-making and performance visibility.
  • Support change management and documentation activities to ensure smooth adoption of new tools, workflows, and process standards.
  • Contribute to audit and review planning to ensure adherence to processes and identify areas for continuous improvement.

The successful candidate will possess strong analytical and problem-solving skills, with hands-on experience in Excel (VBA a plus) and comfort working with data tools. Excellent organizational and planning abilities, with great attention to detail, are also essential. Strong communication and stakeholder management skills, with experience working cross-functionally, are required.

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