Global Customer Support Specialist

1 week ago

Dasmariñas, Calabarzon, Philippines beBeeCustomer Full time ₱100,000 - ₱120,000
Remote Customer Service Representative">

We are seeking a skilled Remote Customer Service Representative to provide exceptional customer service and support to our clients.

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Key responsibilities include:

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  • ">
  • Handling inbound and outbound calls professionally and efficiently.">
  • Resolving customer issues on the first call through effective problem-solving.">
  • Researching and retrieving information across systems to support customer needs.">
  • Accurately documenting interactions and processing claims.">
  • Guiding customers through options to find the best solutions.">
  • Following scripts, policies, and procedures while using available resources.">
  • Protecting customer privacy and handling sensitive information appropriately.">
  • Escalating complex issues to the appropriate team members.">
  • Staying current with training, updates, and program knowledge.">
  • Maintaining consistent attendance and adhering to scheduling requirements.">
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Requirements:

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  • ">
  • Must be 18 years or older">
  • High school diploma or equivalent">
  • Previous call center experience">
  • Work-from-home experience">
  • Strong command of the English language">
  • Typing speed of 20+ WPM">
  • High-speed internet connection">
  • Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)">
  • Familiarity with Windows operating systems">
  • Excellent troubleshooting and follow-up skills">
  • Able to multitask and self-manage effectively">
  • Excellent interpersonal skills">
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We offer a competitive compensation package and benefits that go beyond a paycheck, including:

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  • ">
  • HMO Coverage plus dependents">
  • Dental Coverage; in-house dental assistance worth ₱5,000">
  • Free meals during training">
  • Career growth and learning opportunities">
  • Allowances for rice, clothing, laundry and meals">
  • Performance and loyalty bonuses">
  • Disinfection and safety measures">
  • Employee shuttle services">
  • Company retreats and events">
  • Social and networking opportunities">
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We are an equal opportunity employer and do not discriminate based on age, ancestry, color, gender identity or expression, genetic information, marital status, medical condition, national origin, disability, political affiliation, protected veteran status, race, religion, sex, sexual orientation, or any other characteristic protected by law. Reasonable accommodation is provided where required by law.

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About Us:

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We help customers address CX and DX challenges with industry-leading solutions and services, including BPO, IT Services, and related offerings.

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