Financial Services Manager

HedgeServ is a leading global fund administrator with more than $450 billion in assets under administration across all investment vehicles including Hedge Funds, Private Equity Funds, UCITS, Hybrid Credit Managers, Funds of Funds and Managed Account Platforms. We optimize our clients' experience using unique proprietary technology coupled with robotic process automation, intuitive digital programs powered by machine learning, and enhanced by an extensive proprietary transaction data set.

We deliver success with the biggest clients because we have the best people working for us. Our people are at the core of everything we do, driving our progress with high calibre talent and rewarding performance with competitive salary & benefits packages and ongoing learning and development opportunities.

We aspire to grow and challenge the status quo, and it's our talented team that drives our progress. Our team members collaborate in partnership with each other and our clients, focusing on end-to-end ownership and autonomy in our processes.

• Manage and develop a recently established middle office team by refining processes, strengthening standards, and nurturing a strong team culture aligned with company values and department objectives.
• Effectively manage team members at various levels and experience by holding regular one-on-one discussions, performing annual performance reviews, and providing ongoing constructive feedback.
• Manage the daily allocation of team resources, ensuring appropriate coverage of operational tasks across time-critical client deliverables, while preparing for future team growth by establishing strong training plans with cross-training initiatives as focus.
• Work collaboratively with the Sydney and Manila-based middle office teams during APAC day, while engaging with the wider middle office teams as part of an effective Global 'Follow the Sun' model.
• Quickly build a deep understanding of proprietary HedgeServ applications and platforms, which support functions such as Trade Capture, Security Master Setups, the creation and delivery of sensitive client Reporting, Pricing, Trade Matching, Trade Settlements, and display real-time PnL and Risk to Trading teams and Portfolio Managers.
• Communicate with clients, external vendors, and internal stakeholders in both written and verbal forms throughout the day to ensure correct settlement of trades and resolution of breaks.
• Able to quickly consume information and clearly understand client requests, then work collaboratively with relevant people and teams to provide solutions in a timely manner.
• Being able to effectively hand over outstanding items to internal teams and escalate issues clearly to senior management and/or development teams when required.
• Using experience in the Financial Markets to strengthen and challenge existing processes, create efficiencies in client workflows, and deliver technical solutions in conjunction with our Development teams and Business Solutions Group.
• Troubleshoot Trade Booking and Pricing queries from external parties on a wide range of products.

• University degree in Accounting, Finance or Business would be preferred.
• 5+ years of managerial experience with in-fund operations.
• Proven experience with management or team lead responsibilities.
• Strong Excel familiarity and a desire to improve technical skills is required.
• Experience in enhanced middle office services such as Settlements and Affirmations is desired.
• Strong product knowledge in the areas of OTC and listed derivatives is an advantage.
• Influential team player who makes decisions with the firm in mind.
• Motivated High Performer who can accomplish volumes of important work during short sprints.
• Clear and persuasive communicator, who can articulate their actions, identify root causes, and suggest improved ideas.