Service Delivery Coordinator

1 day ago

Quezon City, National Capital Region, Philippines beBeeServiceDelivery Full time ₱18,000 - ₱25,000

Job Title: Service Delivery Coordinator

We are seeking a skilled Service Delivery Coordinator to join our team. The ideal candidate will have excellent communication and organizational skills, as well as the ability to handle high stress and workloads.

  • Coordinate field technicians by arranging and coordinating onsite technical services and meeting customers' service level agreements.
  • Review each new service call and ensure that all required information is present and accurate.
  • Find local technicians to perform service, prepare them for the job, and set expectations of service delivery including ETA, tools needed, documentation requirements etc.
  • Document all aspects of service activity including ETAs, parts tracking, job status etc.
  • Provide outstanding communication to customers, technicians, and accounting to assure smooth call flow; utilizing phone, email, IM, and internal system notes effectively and professionally.
  • Keep job queue clean and up-to-date with all needed/required information and accurate follow-up dates.
  • Closing service calls by EOD the same day the call is completed.
  • Manage return visit process quickly and accurately to ensure payment for all service done.
  • Answer phone calls in a timely fashion.

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