Dedicated Customer Experience Specialist
2 days ago
Customer Service Representative
Description:This job opening is ideal for those seeking an ongoing opportunity in contact center operations. We welcome applications from customer service professionals who can excel in a dynamic environment.
Main Responsibilities:- Sales and Customer Support Functions:
- Achieve sales targets and contact center performance metrics.
- Contribute to the team's achievement of service standards and all contact center objectives.
- Manage calls in a professional, timely, and effective manner.
- Order Management and Customer Service Functions:
- Enter orders into the system accurately and meet departmental service level agreements.
- Manage orders by auditing them for completion and accuracy.
- Training:
- Attend required training sessions and demonstrate knowledge of materials.
- Additional Tasks:
- Assist the Contact Center Team with administrative duties as assigned.
- Formal education or training such as degrees, courses of study, certification.
- A minimum of one-year previous experience in sales/customer service, preferably in a related field.
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