
Dedicated Insurance Support Specialist
23 hours ago
We are looking for a dedicated Insurance Support Specialist to join our team.
Job Description:This role involves providing immediate support for insurance estimating, producing accurate estimates and managing communications with adjusters to ensure projects move efficiently.
- Key Responsibilities:
- Create and review Xactimate estimates for roof repairs and replacements.
- Verify line items, quantities and pricing against scopes of loss.
- Update estimates after meetings and re-submissions as needed.
- Analyze scopes of loss (SOL), track releases and ensure SOLs are attached to the correct claims.
- Escalate and document discrepancies between SOL and on-site findings.
- Schedule and participate in desk/phone/video meetings with adjusters.
- Maintain accurate claim notes, estimate revisions and status updates in CRM systems.
- Provide regular updates to customer success managers on outstanding adjuster actions.
- Assist with reporting to improve turnaround and client satisfaction.
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