Technical Trainer

3 days ago


Taguig, National Capital Region, Philippines Nityo Infotech Services Philippines Full time
Nityo Infotech Philippines Job Opportunity

We are seeking a highly skilled Technical Trainer to join our team.

Job Summary:

The successful candidate will be responsible for delivering high-quality training programs to our team members, ensuring they have the necessary skills to excel in their roles.

Key Responsibilities:

  • Develop and deliver training programs for technical skills and knowledge
  • Conduct training sessions for team members
  • Assess and evaluate training effectiveness
  • Provide feedback and coaching to team members
  • Collaborate with other departments to ensure seamless integration of training programs

Requirements:

  • Bachelor's degree in Information Technology, Business, or equivalent
  • 2+ years of experience in a Service Desk/Support Center with a focus on team dynamics and building
  • Proficiency in MS Office Suite
  • 1-2 years of Call Center experience
  • 1-2 years of leadership experience (preferred)
  • 2+ years of retail experience (preferred)
  • Experience with Call monitoring systems, CISCO Finesse, Calabrio, and ServiceNow ITSM (preferred)

What We Offer:

  • Competitive salary: 45,000 + complete benefits
  • Shifting schedule
  • Hybrid work setup: minimum of 10 days per month or as business requires
  • Location: BGC Taguig City

How to Apply:

Send your CV to [insert contact information].


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