Technical Support Training Specialist

3 days ago


Taguig, National Capital Region, Philippines Nityo Infotech Full time
IT Service Desk Trainer

Nityo Infotech is seeking a skilled IT Service Desk Trainer to join our team. As a key member of our training department, you will be responsible for designing and delivering training programs for new hires, particularly in a call center or service desk environment.

Key Responsibilities:
  • Design and deliver training programs for new hires, focusing on service desk operations and customer service standards.
  • Develop engaging training materials using tools such as PowerPoint, Canva, and Articulate 360.
  • Assess training effectiveness and implement improvements based on feedback and performance data.
  • Conduct call monitoring and evaluations to ensure compliance with company policies and customer service standards.
  • Provide constructive feedback to agents based on QA evaluations and develop action plans for improvement.
Requirements:
  • Bachelor's degree in Information Technology, Business, or equivalent.
  • At least 2+ years of relevant experience in training and development.
  • Proven experience in designing and delivering training programs for new hires, particularly in a call center or service desk environment.
  • Strong presentation and facilitation skills, with the ability to adapt training content to meet diverse learning styles.
  • Experience in developing curriculum that aligns with organizational goals and performance metrics.
What We Offer:
  • A competitive salary of 45,000 PHP (negotiable based on experience).
  • A hybrid work setup that balances flexibility and collaboration.
  • The opportunity to work with a talented team of professionals in the IT industry.


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