Outbound Collections Associate

7 days ago


Taguig, National Capital Region, Philippines TASQ Staffing Solutions Full time

TASQ Staffing Solutions is a reputable staffing agency that specializes in providing high-quality talent to clients across various industries. We are currently seeking experienced professionals to fill the position of Call Center Agent in our Taguig office.

As a Call Center Agent, you will play a critical role in helping customers make timely payments by using your exceptional communication and problem-solving skills. Your duties will involve calling customers to remind them of missed or overdue payments, addressing various levels of delinquency, and helping customers find suitable payment arrangements.

To be successful in this role, you must possess strong communication skills, both oral and written, and be able to work effectively in collections or anti-fraud roles. Additionally, you should have the ability to multitask and manage multiple systems while working efficiently on the computer.

Key Responsibilities:

  • Handling inbound and outbound calls to customers
  • Managing multiple systems while working efficiently on the computer
  • Representing the client during calls and maintaining a positive customer experience

Requirements:

  • A minimum of a High School Diploma or equivalent
  • 1 year of experience in call center collections, customer service, or telemarketing
  • Excellent communication skills in English
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