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Telephone Banking Associate

3 weeks ago

Taguig, National Capital Region, Philippines Citigroup Full time

**Job Responsibilities**

As a Customer Solutions Officer, you will be responsible for handling customer service-related concerns of Citi clients, including general service inquiries, billing and disputes, credit, collections, retentions, mortgage, fraud, telesales, rewards inquiries, and fulfillment. You will also ensure that customer inbound and outbound telephone inquiries are answered efficiently and timely, maintaining compliance with departmental standards.