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Voice of the Customer Strategist

1 week ago

Manila, National Capital Region, Philippines OfficePartners, 360 Inc. Full time

Job Description:

We are looking for a highly skilled professional to manage our Voice of the Customer program. The successful candidate will have excellent analytical skills, strong communication abilities, and the ability to work effectively with cross-functional teams.

Responsibilities:

  • Customer Insight Generation:
    • Gather customer feedback through surveys, focus groups, interviews, and social media.
    • Analyze data to identify trends, pain points, and opportunities for improvement.
  • Collaboration and Stakeholder Engagement:
    • Work closely with product, marketing, sales, customer service, and operations teams to share insights and drive improvements.
    • Present findings to senior leadership and advocate for customer-focused changes.
  • Strategy Development and Execution:
    • Develop actionable plans based on customer insights.
    • Track the effectiveness of initiatives and their impact on customer satisfaction and business outcomes.
  • Program Development and Maintenance:
    • Refine and improve the VOC program to ensure its relevance and effectiveness.
    • Build relationships across teams to facilitate collaboration on customer experience initiatives.