Supervisor of Operational Excellence

3 days ago


Manila, National Capital Region, Philippines Conduent Full time

We are seeking a highly skilled Supervisor, Customer Experience to join our team at Conduent. As a member of our operations team, you will play a critical role in delivering exceptional outcomes for our clients and the millions of people who count on them.

Job Description
  • Assists others in achieving their goals by providing guidance and support.
  • Broad technical expertise and industry knowledge are essential for success in this role.
  • Manages hiring and termination actions, as well as training for multiple employees.
  • Performance appraisals and pay reviews for team members are conducted.
  • Accountable for functional, operational, and program management.

Functional Knowledge

  • Comprehensive understanding of processes, procedures, systems, and concepts.

Leadership and Impact

  • DIRECTLY IMPACTS THE QUALITY OF SERVICES PROVIDED.
  • SUPPORTS AND TRAINS TEAM MEMBERS TO ENHANCE END-USER EXPERIENCES.

Interpersonal Skills and Responsibility

  • Strong communication skills to share ideas and information.
  • Delivers quality, productivity, and compliance KPI reports.
  • Coaches and gives feedback to team members to enhance performance.
  • Shares processes and business updates with the team.
  • Supervises the team to identify coaching opportunities.
  • Recommends training interventions when necessary.
  • Outlines best practices for associate growth and improvement.
  • Performs other duties as assigned.
  • Complies with all policies and standards.

Culture and Diversity

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.



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