
Operations Coordinator
1 day ago
About This Role
We are seeking a detail-oriented Operations Associate to join our growing team. This role is ideal for someone who is highly organized, resourceful, and eager to learn.
Key Responsibilities- Candidate and New Hire Communications
- Manage communications with candidates in the hiring pipeline, including answering questions, sending batch updates, and ensuring timely responses throughout the process.
- Offer Management & Onboarding
- Oversee the onboarding process for new hires: send offer letters and track signatures, coordinate start dates, provision accounts, schedule onboarding events, and ensure all onboarding to-dos are completed.
- Point of Contact for New Hires
- Serve as the main contact for new guides during the hiring and onboarding process, fielding questions and ensuring a smooth experience.
- Process Improvement & Systems
- Support the development and maintenance of systems and processes that streamline hiring and onboarding (e.g., applicant tracking, workflow improvements).
- Team Monitoring & Support
- Assist in tracking and analyzing guide team performance, flagging issues and helping management address challenges.
- Operational Flexibility
- Take on additional operational and administrative responsibilities as needed, with the potential to expand into broader or more strategic responsibilities as the company grows.
Requirements
- Prior experience working in a fast-paced environment with the ability to thrive without needing step-by-step instructions.
- Exceptional English communication skills — friendly, professional, and prompt in interactions with candidates, new hires, and internal stakeholders.
- Strong attention to detail and organizational skills to manage multiple moving pieces without errors or dropped balls.
- A self-starter mindset with the initiative to identify issues, take ownership, and follow through to resolution.
- Comfortable with adaptability and flexibility — able to adjust to shifting priorities and take on a wide range of administrative and operational tasks.
- Tech-savvy and able to quickly learn tools like Google Suite, Slack, Notion, or similar platforms for communication and account provisioning.
- Problem-solving ability and a proactive approach to improving processes, streamlining workflows, and ensuring smooth operations.
- Strong interpersonal skills and emotional intelligence, with empathy and patience to support new hires and build rapport across the team.
- A growth mindset — eager to learn, open to feedback, and motivated to expand into broader responsibilities as the company grows.
- Passion for making a positive impact on people's lives, especially through improving access to care and support.
What We Offer
- Remote work arrangement with flexible hours that support a healthy work-life balance.
- Generous paid time off to rest and recharge.
- HMO coverage after 3 months.
- Direct mentorship from industry experts.
- Ongoing access to resources for professional growth and development.
- Global networking opportunities to connect with professionals around the world.
Our Recruitment Process
- Application.
- Screening.
- Skills assessment.
- Top-grading interview.
- Client interview.
- Job offer.
- Client onboarding.
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