Operations Coordinator

14 hours ago

Ayala Alabang, National Capital Region, Philippines beBeeoperations Full time $3,000 - $7,500
Job Title

We are seeking a seasoned Operations Coordinator to support our leadership team in optimizing firm-wide operations and driving business growth.

Responsibilities

Key Responsibilities (Core Focus)

  • Collaborate with the Operations Manager in overseeing firm-wide initiatives and workflows.
  • Effectively route inquiries to relevant departments and ensure timely resolution.
  • Monitor progress on departmental initiatives and provide regular updates to leadership.
  • Contribute to designing, implementing, and improving workflows for efficiency.

Client Services & Experience

  • Ensure consistency and high-quality service delivery through monitoring client communications.
  • Support the implementation of service standards and client satisfaction metrics.
  • Work with leadership to identify and proactively resolve client service issues.

Reporting & KPI Management

  • Compile reports on firm-wide metrics, including operations and client services.
  • Assist in data analysis to identify opportunities for performance improvement.
  • Highlight delays, risks, or bottlenecks impacting departmental KPIs.

Secondary Responsibilities (Support as Needed)

HR & Recruitment Support

  • Support candidate screening, scheduling interviews, and maintaining the recruitment pipeline.
  • Assist with onboarding logistics when required.

Administrative & Executive Support

  • Manage cross-departmental communications and scheduling.
  • Prepare meeting briefs, agendas, and decision-making materials for leadership.

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