Technical IT Specialist

2 days ago

Las Piñas, National Capital Region, Philippines beBeeEngineer Full time ₱6,000,000 - ₱9,000,000
IT Support Specialist

Turnitin is a recognized innovator in the global education space. For over 25 years, we have partnered with educational institutions to promote honesty, consistency, and fairness across all subject areas and assessment types. Over 21,000 academic institutions, publishers, and corporations use our services: Feedback Studio, Originality, Gradescope, ExamSoft, Similarity, and iThenticate.

Job Overview

This role involves providing technical support to employees worldwide. The main goal of this position is to ensure that employees have the necessary technical resources to perform their tasks efficiently. As an IT Support Specialist, you will work cross-functionally with various teams, including the finance team, to deliver high-quality services to our customers.

Key Responsibilities:
  • Provide timely and effective resolution for customers' computer and application issues, acting as the first point of contact for technical support.
  • Manage the IT ticket queue efficiently, ensuring all issues are documented, tracked, and resolved within established SLAs.
  • Administer the onboarding and offboarding of employees, including workstation configuration, hardware provisioning, and system access.
  • Occasional travel to oversee the shipping and receiving of hardware, maintaining accurate records and following all internal asset management processes.
  • Work closely with the finance team to maintain and improve vendor payment processes.
  • Adhere to and help enforce internal policies for patch management and other critical IT procedures.
  • Collaborate with the global IT team to resolve complex issues and contribute to projects with a Global First mindset.
  • Author and maintain technical documentation and knowledge base articles to be shared across the company.
  • Participate in IT projects as assigned, contributing to the implementation and improvement of enterprise systems.
Qualifications
  • A Bachelor's degree in a relevant field or 2-3 years of IT engineering experience with a proven track record in managing IT systems.
  • 3+ years of experience in computer-related technical support.
  • Proficiency in end-user operating systems (e.g., macOS, Windows) and a foundational knowledge of server operating systems.
  • Basic understanding of networking skills including TCP/IP and routing.
  • Familiarity with virtualization technologies such as VMware, Hyper-V, EC2.
  • Experience with Single Sign On (SSO) platforms such as Okta.
  • Proficiency with productivity and collaboration software including Google Workspace, Microsoft Office 365, and Slack.
  • Knowledge and demonstrated use of AI tools to enhance productivity and problem-solving.
  • Basic knowledge of cybersecurity principles.
  • Experience with scripting and automation for system tasks is a plus.
  • Demonstrated ability to manage and prioritize tasks in a fast-paced environment.
  • Excellent communication and interpersonal skills, with a focus on building productive working relationships.
  • Flexibility to work in time zones outside of local business hours
  • Experience using ticket systems such as Jira Service Management.
Benefits
  • Competitive paid time off and health insurance.
  • Education reimbursement and parental leave.
  • Charitable contribution match and monthly wellness reimbursement.
  • Access to mental health platform and retirement plan.
Additional Information

We are committed to creating a diverse and inclusive workplace where everyone can thrive. We welcome applicants from all backgrounds and encourage them to apply.

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