IT Systems Administrator
2 days ago
We are seeking a highly skilled and customer-focused IT professional to join our team. This is a technical support role with a strong emphasis on networking, cross-platform support, and software as a service (SaaS) administration. As the first line of escalation for complex technical issues, you will provide advanced support to internal users across various platforms.
Key Responsibilities
- Deliver tier 2/3 technical support to end-users via chat, email, phone, and remote tools.
- Troubleshoot and resolve advanced hardware, software, and network-related issues.
- Configure, manage, and maintain networking equipment, including Juniper switches, wireless access points, and Palo Alto firewalls.
- Administer user accounts and access in Active Directory, Microsoft Entra (Azure AD), Google Workspace, and other platforms.
- Manage SaaS applications, including Zoom, Slack, and 1Password, handling provisioning, configuration, and troubleshooting.
- Oversee Microsoft Intune administration for device compliance, app deployment, and policy management.
- Support macOS environments, including integration with Apple Business Manager and mobile device management (MDM) tools such as Jamf or Kandji.
- Assist with employee onboarding/offboarding by configuring IT systems and providing user training.
- Maintain accurate documentation of incidents, solutions, and processes in IT ticketing systems.
- Monitor system performance and security, escalating critical issues when needed.
- Collaborate with the IT team to improve internal processes and infrastructure.
Requirements
- Minimum of 3+ years of experience in an IT Helpdesk or technical support role, with tier 2/3 capabilities.
- Strong networking experience with Juniper switching and wireless, and Palo Alto firewalls, including configurations, VPN setup, and security policy management.
- Advanced troubleshooting skills in macOS, with experience in Apple Business Manager or MDM tools such as Jamf or Kandji.
- Proficiency in Microsoft Intune administration (device compliance, app deployment, policy management) and Microsoft Entra (Azure AD) administration (user provisioning, group/role assignments, conditional access).
- SaaS administration experience with Zoom (user provisioning, AV troubleshooting), Slack (workspace/channel management), and 1Password (vault administration, access control).
- Familiarity with IT ticketing systems such as Jira Service Management, Zendesk, or ServiceNow.
- Strong documentation skills, professional communication, and ability to handle escalations from tier 1 support.
- Proven ability to troubleshoot complex issues and manage systems independently.
- Experience supporting both local and remote end-users across macOS and Windows platforms.
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