Advanced Technical Support Specialist

11 hours ago

Davao City, Davao, Philippines beBeeTechnical Full time ₱500,000 - ₱750,000
Technical Support Professional

We are seeking a skilled Technical Support Professional to join our team. As a key member of our support team, you will be responsible for providing advanced technical support to our customers.

Responsibilities
  • Serve as the primary escalation point for complex technical issues that require in-depth troubleshooting and resolution.
  • Provide expert technical support while maintaining a customer-first approach—empathetic, accurate, compassionate, responsive, resourceful, and detail-oriented.
  • Conduct thorough investigations of escalated issues, replicating problems as needed and collaborating with internal teams for resolution.
  • Work closely with Engineering and Product teams to identify, document, and escalate bugs or system limitations.
  • Mentor and guide L1 Support Engineers, sharing knowledge and best practices to improve troubleshooting efficiency.
  • Continuously learn, master, and share technical knowledge.
  • Assist in creating and improving knowledge base documentation with solutions to recurring and newly discovered issues.
  • Perform testing and validate bug fixes from Engineering team.
  • Monitor and analyze support trends to proactively identify recurring issues and propose long-term solutions.
  • Ensure timely follow-ups and updates to customers on escalated cases, maintaining transparency throughout the resolution process.
  • Stay updated on product updates, system changes, and new features to enhance troubleshooting capabilities.
  • Perform other support-related tasks as assigned.
Requirements
  • 3+ years of technical support experience, with at least 1 year handling escalations or advanced troubleshooting in a SaaS or similar environment.
  • Strong background in customer service and technical problem-solving.
  • Proven ability to diagnose and troubleshoot complex SaaS applications.
  • Proficiency in using ticketing and chat support systems.
  • Experience working with SaaS integrations and debugging API-related issues.
  • Familiarity with database queries (SQL) for troubleshooting (a plus)
  • Experience using log analysis platforms for troubleshooting (a plus).
  • Experience working with engineering teams to report and resolve product bugs.
  • Familiarity with HR systems (a plus).
Benefits
  • Competitive compensation package.
  • Adequate paid time off, birthday leave, and holiday entitlement.
  • Bonus and incentive plans.
  • Opportunities for skills training and personal and professional development.
  • Employee Referral Program.

This is an exciting opportunity to work with a talented team and grow your career. If you are a motivated and results-driven individual who enjoys solving complex technical problems, we encourage you to apply.

  • Advanced Technical Support Specialist

    4 hours ago

    Davao City, Davao, Philippines beBeeTechnical Full time $6,500 - $6,870

    Job OverviewPacvue's software suite empowers eCommerce businesses to thrive on Amazon, Walmart, Instacart, and other marketplaces.The role provides advanced technical support, troubleshooting, and operational continuity for our systems, hardware, and software platforms.

  • Advanced Technical Support Professional

    8 hours ago

    Davao City, Davao, Philippines beBeeTechnical Full time $65,880 - $69,440

    Job OverviewThe Technical Support Specialist plays a pivotal role in maintaining operational continuity across various systems, hardware, and software platforms.This position delivers remote and on-site support for employees globally, ensuring seamless end-user services and back-end support tools.

  • Chief Technical Support Specialist

    4 hours ago

    Davao City, Davao, Philippines beBeeTechnical Full time ₱3,500 - ₱4,500

    Job TitleWe are seeking a skilled IT Support Specialist to join our team. This technical support role focuses on networking, cross-platform support, and SaaS administration.ResponsibilitiesProvide tier 2/3 technical support via chat, email, phone, and remote tools.Conduct advanced troubleshooting for hardware, software, and network-related issues.Manage...

  • IT Technical Support Specialist

    10 hours ago

    Davao City, Davao, Philippines beBeeITSupport Full time ₱450,000 - ₱700,000

    Support Specialist RoleAbout Us:We are a leading provider of IT support services, committed to delivering high-quality solutions that meet the evolving needs of our clients.This role offers an exciting opportunity to work with a dynamic team and contribute to the success of our organization.You will be responsible for providing technical assistance and...

  • Technical Support Specialist

    3 hours ago

    Davao City, Davao, Philippines beBeeCustomer Full time $55,000 - $70,000

    Technical Support SpecialistWe are seeking a highly skilled Technical Support Specialist to join our team. As a key member of our support team, you will be responsible for providing top-notch technical assistance to our customers.Your primary goal will be to ensure seamless interaction between our clients and our products, troubleshooting any issues that may...

  • Technical Support Specialist

    7 days ago

    Davao City, Davao, Philippines Nezda Technologies, Inc. Full time ₱42,000 per year

    Hiring for Technical Support Representative in DavaoSalary: Up to 42K PackageWork Setup: OnsiteQualifications:at least 1 year Technical BPO experienceIT graduate for applicants with no exp-Intermediate to advance troubleshooting experience (Computer systems & software)Basic understanding in programming languages-Amenable to work onsite

  • Technical Support Specialist

    5 hours ago

    Davao City, Davao, Philippines beBeeTechnical Full time ₱420,000 - ₱600,000

    Technical Support SpecialistWe are seeking an experienced Technical Support Specialist to join our team.Job Summary:Provide technical support to clients via phone or email, resolving end-user issues related to Windows Server, Microsoft Cloud technologies, and networking solutions.Troubleshoot and resolve problems related to server, network, and applications...

  • Technical Support Specialist

    5 hours ago

    Davao City, Davao, Philippines beBeeTechnical Full time ₱600,000 - ₱850,000

    Job Title: Technical Support SpecialistWe are seeking a highly skilled Technical Support Specialist to provide technical assistance and troubleshooting support to clients across various industries. This is a fantastic opportunity for a motivated and detail-oriented individual with a passion for delivering exceptional customer service.About the Role:This role...

  • Technical Support Specialist

    10 hours ago

    Davao City, Davao, Philippines beBeeEngineering Full time ₱240,000 - ₱420,000

    Job Title: Technical Support SpecialistWe are seeking a skilled and detail-oriented Technical Support Specialist to provide technical assistance for ongoing engineering projects.This role involves working closely with the project lead to prepare drawings, diagrams, and organized documentation that ensure smooth project execution.The successful candidate will...

  • Technical Support Specialist

    7 hours ago

    Davao City, Davao, Philippines beBeeSupport Full time $60,000 - $90,000

    Our company seeks a diligent and experienced Technical Support Specialist to join our team.About the Job:This role involves resolving customer support tickets in a timely manner, ensuring that all issues are addressed and customers are satisfied with the service they receive.The ideal candidate will have a strong background in technical support, with...