Chief Technical Support Specialist

10 hours ago

Davao City, Davao, Philippines beBeeTechnical Full time ₱3,500 - ₱4,500
Job Title

We are seeking a skilled IT Support Specialist to join our team. This technical support role focuses on networking, cross-platform support, and SaaS administration.


Responsibilities
  • Provide tier 2/3 technical support via chat, email, phone, and remote tools.
  • Conduct advanced troubleshooting for hardware, software, and network-related issues.
  • Manage configuration, maintenance, and upkeep of networking equipment.
  • Administer user accounts and access in Active Directory, Microsoft Entra (Azure AD), Google Workspace, and other platforms.
  • Oversee SaaS application management including Zoom, Slack, and 1Password.
  • Administer Microsoft Intune for device compliance, app deployment, and policy management.
  • Support macOS environments, including Apple Business Manager and MDM tools such as Jamf or Kandji.
  • Execute employee onboarding/offboarding by configuring IT systems and providing user training.
  • Maintain accurate documentation in IT ticketing systems.
  • Monitor system performance and security with issue escalation.
  • Collaborate with the IT team to improve internal processes and infrastructure.

Requirements
  • Minimum 3 years of experience in an IT Helpdesk or technical support role.
  • Strong networking experience with Juniper switching and wireless, and Palo Alto firewalls.
  • Advanced troubleshooting skills in macOS, with experience in Apple Business Manager or MDM tools.
  • Proficiency in Microsoft Intune administration and Microsoft Entra (Azure AD) administration.
  • SaaS administration experience with Zoom, Slack, and 1Password.
  • Familiarity with IT ticketing systems such as Jira Service Management, Zendesk, or ServiceNow.
  • Strong documentation skills, professional communication, and ability to handle escalations.
  • Proven ability to troubleshoot complex issues and manage systems independently.

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