Customer Service and Data Entry Specialist

18 hours ago

Batangas, Calabarzon, Philippines beBeeDataEntry Full time $40,000 - $60,000
Job Opportunity:

The Customer Service and Data Entry Specialist is a crucial role within our organization. This position requires the ability to manage customer interactions, process orders, and maintain accurate data entry.

Key Responsibilities:
  • Customer Service:
  • Respond to inquiries, resolve order issues, process refunds, and provide excellent support via chat, email, and phone.
  • Order Processing:
  • Enter, update, and verify orders, ensuring accuracy and timely fulfillment.
  • Inventory Management:
  • Maintain stock accuracy, update inventory levels, and synchronize data across platforms.
  • Returns & Refunds:
  • Process return requests, coordinate replacements, and handle refund transactions efficiently.
  • Data Entry & Reporting:
  • Ensure accurate entry of order details, customer information, and financial transactions.
  • Third-Party Coordination:
  • Communicate with suppliers and logistics partners to ensure timely deliveries.
  • Account Monitoring:
  • Track account performance, report discrepancies, and optimize workflows.
  • Multi-Platform Management:
  • Assist with operations on multiple eCommerce platforms.
Qualifications:
  • Experience: Minimum 2-3 years in order processing or customer service.
  • Education: Bachelor's degree in Business, Marketing, or a related field (preferred).
  • Skills:
    • Strong data entry skills with high accuracy.
    • Excellent customer service skills.
    • Knowledge of inventory management and order tracking systems.
    • Familiarity with eCommerce platforms.
    • Proficiency in Microsoft Office and Google Sheets for tracking sales and reports.
    • Ability to multi-task and prioritize tasks.
    • Strong written and verbal communication skills in English.
    • Problem-solving mindset to handle complaints and order discrepancies.
    Requirements:
    • Strong analytical and problem-solving skills.
    • Excellent time management and organizational skills.
    • Ability to work in a fast-paced environment.
    • Self-motivation and discipline to meet deadlines.
    Preferred Qualifications:
    • Experience working in a similar role.
    • Knowledge of Walmart Seller Central or other eCommerce platforms.

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