Data Entry and Customer Service Representative
1 day ago
We are seeking a highly skilled and detail-oriented individual to manage Walmart orders, process data accurately, and provide exceptional customer support. The ideal candidate will handle inquiries, order processing, refunds, inventory updates, and issue resolution efficiently.
Key Responsibilities:
- Order Processing: Enter, update, and verify orders, ensuring accuracy.
- Customer Service: Respond to inquiries, resolve order issues, and provide excellent support via chat, email, and phone.
- Inventory Management: Maintain stock accuracy, update inventory levels, and synchronize data across platforms.
- Returns & Refunds: Process return requests, coordinate replacements, and handle refund transactions.
- Data Entry & Reporting: Ensure accurate entry of order details, customer information, and financial transactions into the seller account.
- Third-Party Coordination: Communicate with suppliers and logistics partners to ensure timely deliveries.
- Account Monitoring: Track performance, report discrepancies, and optimize workflows.
Required Skills and Qualifications:
Experience in e-commerce order processing and strong proficiency in data entry with high accuracy and attention to detail.
Excellent customer service skills with experience in chat, email, and phone support.
Knowledge of inventory management and order tracking systems.
Familiarity with e-commerce platforms and proficiency in Microsoft Office, Excel, and Google Sheets for tracking sales and reports.
Ability to multi-task and prioritize tasks in a fast-paced environment.
Strong written and verbal communication skills.
Problem-solving mindset to handle complaints and order discrepancies.
Preferred Qualifications:- Prior work with similar platforms.
- Experience in Avaya, Salesforce, Citrix, or OA Genius tools for e-commerce support.
- Background in inventory management for online stores.
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