Senior E-Commerce Operations Manager

10 hours ago

Bacoor, Calabarzon, Philippines beBeeOperations Full time ₱2,000,000 - ₱2,500,000
Senior E-Commerce Operations Manager

As a Senior E-Commerce Operations Manager, you will be responsible for overseeing the entire Seller Central operation from daily execution to long-term strategy, ensuring the account meets key performance indicators (KPIs) and scales effectively.

Key Responsibilities:
  1. End-to-End Account Management: Manage the entire Seller Central operation, including daily execution and long-term strategy.
  2. Account Performance Monitoring: Continuously monitor performance metrics, address compliance issues, resolve performance notifications, and maintain strong standing across all marketplaces.
  3. Case Management & Reimbursement: Submit cases to Amazon for issues (lost inventory, inbound discrepancies, etc.); secure reimbursements and track resolutions.
  4. Product Listing Optimization: Build and refine product listings (titles, bullets, images, A+ content) for maximum discoverability and conversions.
  5. Business Intelligence & Reporting: Utilize Helium 10 and Google Sheets to analyze trends and drive data-backed decisions to increase sales and profitability.
  6. Inventory Management & Logistics: Oversee shipment creation, coordinate with suppliers, reconcile inventory, and maintain data accuracy for purchase orders (POs) and products.
  7. Demand Forecasting & Planning: Analyze sales trends and lead times to forecast demand and optimize replenishment strategies.
  8. Pricing & Promotions Strategy: Develop pricing strategies, manage vouchers and deals, and analyze performance to maximize conversion and margin.
  9. Product Information Management: Maintain a centralized database of product data, pricing, packaging specifications, and variations.
  10. Customer Service Excellence: Respond to customer inquiries and manage product and seller account reviews.
  11. Process Improvement & Scalable Solutions: Help design and implement systems and standard operating procedures (SOPs) to support future growth and building a team around this role.
Competencies And Qualifications:

Must-Have:

  • At least 3 years of hands-on end-to-end Amazon Seller Central experience managing private label brands.
  • A solid background in Amazon shipment creation, logistics coordination, and inventory reconciliation.
  • Strong case management and problem-solving skills on Amazon Seller Central.
  • Proven ability to plan and execute pricing tactics, run promotions, coupons, and deals.
  • Experience managing multiple Amazon marketplaces, including the UK (required) and EU (preferred).
  • High-level proficiency in Helium 10 for product research, keyword optimization, and listing management.
  • A track record of developing scalable processes and SOPs.
  • Experience handling customer inquiries, reviews/feedback, and preserving account health.
  • Advanced Google Sheets skills for data analysis and reporting.

Nice-to-Have:

  • Experience in the clothing category, including sizing, materials, and seasonal trends.
  • Experience with Amazon Global Logistics and Amazon Freight.

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