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Business Technology Manager

2 weeks ago

Manila, National Capital Region, Philippines AIA Philippines Full time
Role Overview

The Business Technology Manager will be responsible for overseeing the delivery of IT services for in-scope applications used in AIA Philippines' operations.

  • Key Performance Indicators:
  • Team performance monitoring and improvement
  • Business unit escalation management and production environment optimization
  • Production issue identification and resolution
  • Risk evaluation and deployment planning assistance
  • Operational reporting and process improvement

Requirements:

  • Bachelor's degree in IT or a related field
  • Minimum 8 years of experience in IT service delivery, preferably in an insurance environment
  • Certifications: ITIL Foundation certification (ITIL Practitioner or Expert preferred)
  • Technical knowledge in various technology and project management tools