Chief Customer Support Specialist

3 days ago

Pasay, National Capital Region, Philippines beBeeAdministrative Full time ₱35,000 - ₱55,000
Job Title: Admin Assistant

Lennor Group is seeking an exceptional candidate to join one of its global client companies. As a key member of the team, you will be responsible for providing top-notch customer experiences and being involved in various aspects of a growing business.

  • Customer Service: Act as the primary contact for online customers, addressing inquiries, resolving complaints, and processing orders promptly.
  • Inventory Management: Monitor and manage inventory levels, ensuring accurate stock counts and timely restocking of products.
  • Order Processing: Oversee the order fulfillment process, including picking, packing, and shipping orders to ensure timely delivery.
  • Product Listings: Create, edit, and maintain product listings on our e-commerce platform, ensuring accurate descriptions and pricing.
  • Data Entry: Maintain accurate records of sales, inventory, and customer interactions in our database.
  • Reporting: Generate regular reports on sales performance, inventory levels, and customer feedback to support decision-making.

What we're looking for:

  • Customer Service Excellence: Strong communication skills with a customer-centric approach. Ability to address inquiries, resolve complaints, and process orders promptly.
  • Inventory Management Expertise: Experience in monitoring and managing inventory levels, ensuring accurate stock counts, and coordinating timely product restocking.
  • Order Fulfillment Proficiency: Proven ability to oversee the entire order fulfillment process, including picking, packing, and shipping orders to ensure timely delivery.
  • E-commerce Platform Knowledge: Strong understanding of e-commerce platforms, particularly in creating, editing, and maintaining accurate product listings.
  • Data Management Skills: Proficiency in maintaining accurate records of sales, inventory, and customer interactions in databases.
  • Analytical and Reporting Abilities: Capability to generate and interpret reports on sales performance, inventory levels, and customer feedback to support decision-making.
  • Attention to Detail:Meticulous approach to work, especially in managing inventory, processing orders, and maintaining accurate product information.
  • Technical Aptitude: Familiarity with CRM systems, Microsoft Excel, and other relevant software. Quick learner of new tools and technologies.

Benefits include Work From Home setup, Paid Time Off (PTO), paid holidays, Health Maintenance Organization (HMO) benefits.

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