Business Systems Support Specialist

2 days ago

General Santos, Soccsksargen, Philippines beBeeTechnical Full time ₱600,000 - ₱800,000

Key Responsibilities:

  • Proactively manage critical business systems, identify issues and potential problem areas.
  • Interact with internal teams and external vendors to troubleshoot and resolve complex incidents.
  • Actively identify incidents, manage the resolution process, provide service recovery while managing client communications.
  • Ensure compliance with departmental policies (change management, IT security standards, release management, incident management).
  • Work with stakeholders to provide services according to agreed SLAs.
  • Develop disaster recovery plans and test them.
  • Ensure system documentation is written and kept up-to-date.
  • Collaborate with the business to provide input on technology strategy.
  • Manage trading system, middle office, and back office system upgrades, including testing, implementation and support of established infrastructure.
  • Build and maintain relationships with 3rd party vendors and exchanges, providing updates and project status reports as required.

Required Skills and Qualifications:

  • Flexible and professional under pressure, strong interpersonal skills, commitment and focus on succeeding in a challenging environment.
  • Good understanding of enterprise technologies.
  • Excellent problem solving, planning and organisation skills.
  • Excellent documentation skills.
  • Excellent written and oral communication skills.
  • Strong customer service focus with a desire to deliver high-quality service.
  • Ability to develop new skills and understand new technology as required.

Technical Skills:

  • Knowledge of electronic trading systems, middle office applications and back office/settlement systems.
  • Knowledge and experience of database interrogation and manipulation.
  • Good understanding of the trade life cycle (STP).
  • Risk knowledge/P&L experience.
  • Knowledge of Microsoft applications (Windows Server/Client).
  • Knowledge of UNIX/LINUX.
  • Good understanding of the FIX protocol.
  • Knowledge of compliance controls and exchange regulatory obligations.
  • Understanding of equities, derivatives, foreign exchange and fixed income markets.
  • Knowledge of servicenow.

Education and Experience:

  • Experience of working in an itil environment (ideally with itil certification).
  • Experience supporting production applications on both unix and windows environments.
  • Extensive experience of supporting front office trading applications, middle office, back office and settlements systems.
  • Educated to degree level or equivalent combination of education and experience.

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