Client Service Team Lead

1 day ago


Taguig, National Capital Region, Philippines Cobden & Carter International Full time
Job Description

Cobden & Carter International is seeking a seasoned Client Service Team Lead to join our team in NA. The successful candidate will be responsible for leading a team of Client Support Specialists and working closely with cross-functional teams to deliver exceptional client service.

The ideal candidate will have excellent leadership skills, a proven track record of delivering results, and the ability to work effectively in a fast-paced environment.

Responsibilities

Leadership

  1. Lead a team of Client Support Specialists to achieve business objectives.
  2. Develop and implement strategies to improve team performance and client satisfaction.
  3. Collaborate with cross-functional teams to resolve issues and improve processes.

Communication

  1. Effective communication with team members, stakeholders, and clients.
  2. Provide guidance and coaching to team members to improve performance.
  3. Conduct regular progress reviews and provide feedback to team members.

Process Improvement

  1. Identify areas for process improvement and develop solutions to address these issues.
  2. Implement changes to improve efficiency, client experience, and risk controls.
Qualifications
  • Bachelor's degree holder required.
  • Healthcare/Insurance experience required (Property, Casualty Insurance experience highly preferred).
  • Strong leadership experience.
  • Proven track record of delivering excellent levels of Client Service across varied stakeholders through a large operating function.


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