Operational Excellence Manager

Operations Manager Role OverviewJob DescriptionAs an Operations Manager, you will provide leadership and direction in a high-volume client service environment. Your primary responsibility is to ensure consistent quality customer experience for our members and providers who contact the Client Care Centre. You will coach, develop, and motivate Client Care...

Senior Operations Manager Role Overview">The Senior Operations Manager will have direct responsibility over the operations process, embracing design, planning, control, performance improvement, and strategy. They will serve our customers through the development and implementation of best-in-class methods and procedures.">This role requires someone with high...

Operations Excellence RoleAs an Operations Excellence Specialist, you will support the delivery of exceptional results within our Customer Success department. This role involves designing, implementing, and continuously improving operational tools, processes, and reports to ensure alignment, accountability, and ongoing improvement.Key ResponsibilitiesDesign...

Operational Excellence SpecialistWe are seeking a seasoned Operational Excellence Analyst to join our Customer Success department.This role supports the operational foundation of our unified and growing department, ensuring consistent and scalable delivery operations within the Customer Success function.Identify and resolve operational bottlenecks and...

Job OverviewThe Service Delivery Manager role is pivotal in ensuring the operational backbone of our IT services company is scalable and efficient. This individual will coordinate technical team activities, optimize automation systems, and guarantee exceptional service delivery.This position enables the technical team to focus on execution while allowing...

Job DescriptionShopBack is a rapidly growing cashback platform that aims to reimagine how brands and consumers connect. As a key member of the operations team, you will play a vital role in executing commercial rates setup and other operational tasks with accuracy and reliability within set service level agreements (SLAs). Your responsibilities will include...

Job OverviewAs a seasoned professional, you will play a pivotal role in monitoring and evaluating customer interactions. This entails assessing associate performance and providing actionable feedback to team leaders and managers.Key Responsibilities:Evaluate customer calls using established KPIs: communication, approach, resolution, and opportunities for...

About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming...

Bachelor's degree in Business Administration, Operations Management, or a related field. 1.5+ years operations managing experience is a MUST. Proficiency in Microsoft Office Suite and Google Workspace. Excellent verbal and written communication skills. Analytical mindset with attention to detail. Strong organizational and time-management skills. ...

Global Operations ManagerWe are shaping the future of travel and building a global network of transport providers.You will play a pivotal role in managing ongoing escalations, ensuring seamless communication with our partners and management during issue resolution, conceptualizing new operational flows and guaranteeing smooth operations.What you will...