Support Liaison

1 day ago

Davao City, Davao, Philippines beBeeSupport Full time $40,000 - $55,000
About Our Support Role

As a Customer Support Specialist, you will be the primary point of contact for learners, clients, and trainers.

Main Responsibilities:
  • You will serve as the face of our organization via live chat, email, text, and phone—responding promptly and empathetically to inquiries, feedback, and technical questions.
  • Troubleshoot and resolve service or product issues by identifying root causes and providing effective solutions.
  • Collaborate with cross-functional teams to escalate and resolve complex cases.
  • Proactively engage new and prospective learners to drive activation and utilization across multiple communication channels.
  • Triage inbound inquiries from the concierge line and coordinate expectations for session requests.

This is a flexible remote work position that requires availability Monday through Friday from 4 PM to 12 AM Eastern Time. Weekly hours will range between 30 and 40, depending on client demand.

Required Skills and Qualifications:
  • 1–2+ years of experience in customer success, client services, or another learner-facing support role.
  • Strong written and verbal communication skills, with a natural ability to deescalate, empathize, and build trust.
  • Exceptional organizational skills and attention to detail—able to manage multiple conversations and priorities with care.
Benefits of Joining Our Team
  • Be part of a purpose-driven organization focused on skill-building and equity in the workplace.
  • Thrive in a culture that values creativity, authenticity, and collaboration.

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