Customer Experience Representative

1 day ago


Caloocan City, National Capital Region, Philippines beBeeSupport Full time ₱800,000 - ₱1,000,000
Job Title:

Technical Support Specialist

Job Description

We are seeking an experienced and skilled Technical Support Specialist to provide expert assistance to our customers. As a key member of our support team, you will be responsible for resolving technical issues via live chat and tickets.

Key Responsibilities:
  • Provide timely and accurate technical support to customers via live chat and tickets.
  • Troubleshoot complex technical issues and offer clear solutions to customers with varying levels of expertise.
  • Collaborate with different teams to enhance the customer experience based on evolving needs.
  • Contribute to the development of new features and services to improve the customer experience.
Required Skills and Qualifications
  • Fluent English written and spoken communication skills.
  • Experience in customer support in tech or SaaS environments.
  • Exceptional communication skills.
  • Understanding of web hosting fundamental concepts.
Benefits
  • 360 Degree Growth: Unlimited learning opportunities, including access to platforms like Reforge and Scribd, and global conferences.
  • Freedom and Responsibility: Flexible working hours, home office budget, and the ability to balance personal priorities.
  • Wellness Simplified: Company-provided sick days and recharge leave, as well as access to sports, arts, and hobby clubs.
  • Work-Life Balance: Celebrate milestones with company events and milestone gifts.


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