Customer Experience Representative

2 days ago

Caloocan City, National Capital Region, Philippines beBeeCommunication Full time ₱100,000 - ₱120,000
Customer Service Opportunity

MCI offers a range of customer service opportunities to support a diverse portfolio of clients. Our team provides tailored solutions to meet the unique needs of each client, leveraging our expertise in business process outsourcing and staff augmentation.

As a Customer Service Representative, you will be responsible for delivering exceptional customer experiences through inbound and outbound calls, emails, and chats. You will also provide proactive support to existing customers, promoting new products and services while resolving customer inquiries and issues.

Our ideal candidate is a natural problem solver who thrives on creating memorable customer experiences. They are highly motivated, dedicated, and possess excellent interpersonal skills. A strong command of the English language is required, along with prior call center experience and work-from-home experience.

Key Responsibilities:

  • Handle inbound and outbound calls professionally and efficiently.
  • Resolve customer issues on the first call through effective problem-solving.
  • Research and retrieve information across systems to support customer needs.
  • Accurately document interactions and process claims.
  • Guide customers through options to find the best solutions.
  • Follow scripts, policies, and procedures while using available resources.
  • Protect customer privacy and handle sensitive information appropriately.
  • Escalate complex issues to the appropriate team members.

Benefits:

  • Competitive compensation package.
  • Comprehensive benefits program, including HMO coverage and dental coverage.
  • Free meal during training.
  • Career growth and learning opportunities.
  • Allowances for rice, clothing, laundry, and meals.
  • Performance and loyalty bonuses.
  • Frequent disinfection and fogging of workplace.
  • Employee shuttle services.
  • Company retreats and off-site events.

What We Offer:

We take pride in providing a work environment that values diversity and promotes equal opportunity employment. Our commitment to excellence drives us to deliver exceptional results, and we're seeking like-minded individuals to join our team.

Requirements

To be considered for this position, please ensure you have:

  • 18 years or older.
  • High school diploma or equivalent.
  • Prior call center experience.
  • Work from home experience.
  • Strong command of the English language.
  • Typing speed of 20+ WPM.
  • Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint).
  • Familiarity with Windows operating systems.
  • Skilled in troubleshooting and follow-up.
  • Able to multitask and self-manage effectively.
About Us

MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance.

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