Customer Service Team Lead

1 month ago


Cebu City, Central Visayas, Philippines XMC Inc Full time
Job Overview

XMC BPO is a Business Process Outsourcing Agency that provides essential services through customer service within reach. As a key player in the industry, we are committed to delivering exceptional results and fostering a positive work environment.

Key Responsibilities
  • Lead, coach, and motivate a team to consistently meet or exceed service and quality standards.
  • Conduct regular one-on-one and team coaching sessions, providing feedback and performance reviews.
  • Manage day-to-day team operations, including workload balancing, monitoring KPIs, and handling escalated calls.
  • Ensure compliance with company policies and maintain a positive work environment.
  • Identify improvement areas and develop strategies to address performance gaps.
About the Role

This role requires a seasoned leader with strong communication, leadership, and conflict resolution skills. The ideal candidate should be able to inspire and motivate their team to deliver exceptional results. Experience in a contact center or customer service environment is highly desirable.

What We Offer
  • Competitive Salary: PHP 80,000 - 120,000 per month (negotiable)
  • Benefits Package: Government-mandated benefits, HMO, 13th month pay, paid leave credits, awards and recognitions, and two consecutive days off.
  • Growth Opportunities: XMC BPO is committed to developing our employees' skills and helping them grow in their careers.
About Us

XMC BPO is a leading Business Process Outsourcing Agency that provides essential services through customer service within reach. We are passionate about delivering exceptional results and fostering a positive work environment.



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