Customer Service Team Lead
1 week ago
We are looking for a highly skilled Customer Service Team Lead to join our team at Neksjob Philippines. In this role, you will be responsible for delivering exceptional customer service and support in a retail environment.
The successful candidate will have at least 2 years of experience in BPO sales and a college degree or equivalent. They will also have excellent English communication skills, both written and verbal, and be willing to work onsite.
The estimated salary for this position is around ₱60,000 - ₱80,000 per month, depending on location and experience. This is a competitive salary that reflects the high standards of service expected in this role.
In addition to the salary, we offer a range of benefits including opportunities for career advancement, professional development, and a positive work environment.
Key Responsibilities:
- Deliver exceptional customer service and support in a retail environment
- Mentor and support junior staff to ensure high standards of service are consistently met
- Lead by example to promote a positive and efficient retail operation
- Develop and implement effective customer service strategies to meet business objectives
- Collaborate with other teams to achieve business goals
Requirements:
- At least 2 years of experience in BPO sales
- College degree or equivalent
- Excellent English communication skills, both written and verbal
- Willingness to work onsite
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