Global Technical Support Representative

3 days ago

Batangas, Calabarzon, Philippines beBeeSupport Full time ₱1,500,000 - ₱2,200,000
About the Role

We are seeking a highly skilled and customer-focused Technical Support Specialist to join our team. As a key member of our support team, you will provide exceptional technical assistance to our clients across the globe, ensuring their needs are met promptly and professionally.

The successful candidate will possess a strong understanding of software systems and processes, with excellent problem-solving skills and attention to detail. They will be able to work effectively in a fast-paced environment, prioritizing tasks and managing multiple projects simultaneously.

This is an exciting opportunity for a motivated and organized individual to take on new challenges and grow within our organization. If you have a passion for delivering outstanding customer experiences and a strong background in technical support, we encourage you to apply.

Key Responsibilities:
  • Provide timely and effective technical assistance to clients via phone and email.
  • Manage client expectations by accurately logging all communications and following up on commitments.
  • Understand client business processes and software system processes, identifying areas for improvement.
  • Collaborate with internal teams to resolve technical issues and ensure seamless client experience.
Requirements:
  • Minimum 3 years of technical support experience in a similar role.
  • Strong knowledge of software systems, including troubleshooting and problem-solving techniques.
  • Excellent communication and interpersonal skills, with the ability to build rapport with clients.
  • Familiarity with relational databases and SQL a plus.
Benefits:
  • Competitive salary and benefits package.
  • Opportunities for career growth and professional development.
  • A dynamic and supportive work environment.

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