Strategic Client Liaison

3 days ago

Paranaque City, Calabarzon, Philippines beBeeCustomerSuccess Full time $40,000 - $60,000
Customer Success Position Key Responsibilities

As a key point of contact, you will interact with clients seeking therapy services. Your role involves providing timely and supportive communication to meet client needs.

  • Answer inbound calls and emails, addressing client queries and concerns in a professional and caring manner.
  • Reach out to clients on our waitlist, guiding them through the process of scheduling therapy sessions.
  • Collect and record client information accurately, ensuring seamless matching with the right provider.
  • Establish trust and rapport with clients through empathetic and clear communication, delivering exceptional customer service.
  • Participate in comprehensive training programs to enhance knowledge of our services and promote them effectively to individuals, clinics, and companies.
Requirements

This position requires:

  • Strong English communication skills, both written and verbal.
  • 1–2 years' experience in customer-facing roles, preferably in call centers or BPO environments.
  • A friendly, patient, and professional approach when interacting with clients under various circumstances.
  • Proficiency in using new technologies and tools.
  • Reliability, self-motivation, and ability to work independently in a remote setting.
Benefits

This role offers:

The opportunity to make a positive impact on people's lives by connecting them with quality mental healthcare services.

About Us

We are dedicated to making mental health care accessible to everyone. Our goal is to provide life-changing therapy and support to those who need it most.

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