Clinical Operations Specialist

1 week ago

Biñan, Calabarzon, Philippines beBeeClinicalOperations Full time ₱2,800,000 - ₱3,500,000
Clinical Operations Manager

The Clinical Operations Manager will be responsible for ensuring exceptional delivery of clinical services across onsite and virtual channels. This role acts as the key representative for enterprise clients in assigned regions, bridging client expectations with internal clinical standards and operational excellence.

Key Responsibilities:
  1. Client Management and Reporting
  • Serve as the main point of contact for assigned enterprise clients.
  • Own the delivery and quality of monthly reports and insights.
  • Track Service Level Agreements (SLAs) and proactively address any gaps or risks.
  • Attend client-facing meetings, facilitate escalations, and lead regular reviews.
Clinical Service Oversight
  • Ensure clinician rosters are filled and services delivered on time across onsite and virtual channels.
  • Manage transitions, escalations, and referrals for high-risk or complex cases.
  • Monitor clinical quality benchmarks for delivery operations, helpline, care navigation, and counselling teams.
  • Co-develop and localise standard operating procedures (SOPs) for country-specific delivery requirements.
Clinician Management and Quality
  • Be the people manager for assigned onsite or regional clinicians (counsellors and psychologists).
  • Monitor session quality, flag performance issues, and provide developmental feedback.
  • Conduct orientation and operational onboarding for new clinicians.
  • Align clinicians with internal clinical policies, ethics, and SOPs.
Cross-Functional Collaboration and Projects
  • Collaborate with other teams on improvements to service experience and workflows.
  • Contribute to new program planning, pilot rollout, or clinical enhancement projects.
Requirements:
  • Master's Degree (or equivalent) in Counselling, Clinical Psychology, or related mental health disciplines.
  • Professional registration with a relevant counselling/psychology board.
  • At least 3–5 years of post-graduate clinical experience.
  • Demonstrated experience in clinical operations, client relationship management, or case management.
Why You'll Thrive Here:
  • Global company culture – work in a diverse environment with people from nearly 20 countries.
  • Generous leave policy – time off to rest and recharge.
  • Quarterly mental health days – one day off every quarter to focus on your wellbeing.
  • Flexible work arrangements – work in a way that suits your lifestyle and goals.
  • Work-life balance – a culture that values personal time and long-term wellness.

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