Quality Assurance and Coaching Manager

About UsWe're hiring a Senior Quality Assurance Manager to join our QA team at JobsAvenuePH.In this role, you'll oversee the evaluation of customer interactions, develop quality assurance strategies, and provide coaching to agents.Your Key Responsibilities:Evaluate customer interactions to ensure compliance with industry regulations and company...

Job Title: Quality Assurance (QA) ManagerAccount: TravelType of Support: VoiceWork Setup: Onsite at Central Bloc - 18th Floor, Central Bloc, Cebu IT ParkWork Shift: ShiftingSalary: Up to 68k packageStart Date: ASAPHeadcount: 1Job Summary:We are seeking an experienced Quality Assurance (QA) Manager to lead and manage the quality assurance team for our travel...

Are you an experienced Quality Assurance Manager with a background in travel or telco accounts? We're looking for a dynamic leader to drive quality excellence in our growing teamWhat We're Looking For:4-5 years of experience as a QA Manager (with travel or telco account preferred but not required)College level (at least 2nd year completed)Strong background...

Quality Assurance Manager | Onsite | BPO (CEBU)The Hird - PhilippinesNegotiableOn-site - Cebu 3-5 Yrs Exp Diploma Full-timeJob DescriptionDescriptionLocation: Cebu City OnsiteStart Date: ASAPQualifications & Experience:Minimum 4-5 years of experience as a QA Manager (travel account or telco preferred).Must be a college level (at least 2nd year...

At Linda Hausermann & Associates, we're seeking a seasoned Quality Assurance Manager to oversee our travel account's quality assurance processes. With a strong background in quality control, performance analysis, and process improvement, the ideal candidate will be responsible for ensuring high-quality customer interactions and compliance with company...

Job Description:The Quality Assurance Expert will play a crucial role in ensuring that J&B Services' healthcare outsourcing services meet the highest standards of quality and compliance.Main Responsibilities:Develop and implement quality assurance protocols to ensure compliance with regulatory requirements.Collaborate with clinical staff to identify areas...

Quality Assurance ManagerThe Quality Assurance Manager oversees the quality assurance processes to ensure high standards in customer interactions and compliance with company policies.This role involves managing the QA team, analyzing performance data, and working closely with operations to enhance customer experience and agent efficiency.Key...

JobsAvenuePH is committed to providing an exceptional customer experience through our Quality Auditing Analysts.Job DescriptionThis role involves monitoring and evaluating customer interactions to identify areas for improvement and collaborate with leadership to drive performance enhancements. The successful candidate will have previous experience in quality...

Get AI-powered advice on this job and more exclusive features.Direct message the job poster from WiproTalent Acquisition Expert @ Wipro | Streamlining Hiring Processes, Boosting Recruitment ResultsDesignation: Quality ManagerEligibility Criteria: Any Graduate/PostgraduateResponsibilities:Monitor agents for compliance with established processes, policies and...

LOCATION: CEBU CITYJOB TITLE: QUALITY ASSURANCE LEAD (QA)Job Role & Responsibility/Designation: Quality and Process Excellence LeadDelivery Process/ Function Name: QualityEducational Qualification: BE / B Tech/ MBA/ B.Stat from a Premier Institute.Skills ( Must Have)· Program management & change management.· Problem-solving tools/...

Job OverviewTalent Acquisition Expert @ WiproOur client is seeking a highly skilled Quality Assurance Manager to join their team. As a Quality Assurance Manager, you will be responsible for monitoring agents for compliance with established processes, policies and guidelines.You will work closely with the supervisor and/or team lead to provide feedback and...

Neksjob is seeking an experienced Senior Quality Assurance Lead to oversee the quality of customer interactions across multiple communication channels. The ideal candidate will have deep knowledge of quality assurance principles, contact centre operations, and the ability to drive continuous improvement initiatives.About the Role:Monitor and evaluate the...

LOCATION: CEBU CITYJOB TITLE: QUALITY ASSURANCE LEAD (QA)Job Role & Responsibility/Designation: Quality and Process Excellence LeadDelivery Process/ Function Name: QualityEducational Qualification: BE / B Tech/ MBA/ B.Stat from a Premier Institute.Skills ( Must Have)· Program management & change management.· Problem-solving tools/...

We are looking for a highly skilled Training and Quality Lead to join our team at Antasis Inc. - Cebu City.About the RoleThis position involves designing and delivering training programs, conducting coaching sessions, and implementing quality assurance frameworks.Key Responsibilities:Develop and execute training initiatives that enhance agent performance and...

On-site - Cebu 3-5 Yrs Exp Bachelor Full-timeJob DescriptionDescriptionAbout IntouchCXIntouchCX is a global leader in customer experience management, digital engagement, and AI and automation solutions. We immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results. For over 20 years, we have scaled with soul to...

Job Description:">A Quality Assurance Lead at Stark Asia Solutions Inc. is responsible for overseeing the quality assurance process to ensure that products or services meet company standards and customer expectations.The ideal candidate will develop and implement testing strategies, manage and mentor QA teams, collaborate with stakeholders to identify and...

At Datamatics CMS PH, we are seeking a highly skilled Quality Assurance Expert to join our team.The ideal candidate will work closely with our associates and management team to ensure that our customer interactions meet the highest quality standards.Key Responsibilities:Monitor and evaluate customer interactions across various channels to ensure quality...

We are seeking a highly skilled professional to join our team as a Quality Assurance Professional. The ideal candidate will have a strong background in coaching and training soft skills, with a proven track record of improving customer experience.The primary responsibility of this position is to monitor calls, identify coaching needs, and provide feedback to...

Job Summary:We are seeking an experienced Quality Assurance (QA) Team Lead to manage and guide our QA team in monitoring, evaluating, and enhancing the quality of customer interactions across multiple communication channels including telephone, email, and live chat. This role is crucial in ensuring a consistent and high-quality customer experience while...

About the Role:Are you passionate about delivering excellence? Do you thrive in an environment where quality is key, and attention to detail matters? We're looking for a motivated and dynamic Quality Assurance (QA) Specialist to join our team. In this role, you'll play a pivotal part in ensuring top-notch service delivery, helping our agents shine, and...