Quality Assurance Manager

1 week ago


Cebu City, Central Visayas, Philippines The Hird - Philippines Full time
Quality Assurance Manager | Onsite | BPO (CEBU)

The Hird - Philippines

Negotiable

On-site - Cebu 3-5 Yrs Exp Diploma Full-time

Job DescriptionDescription

Location: Cebu City Onsite

Start Date: ASAP

Qualifications & Experience:

  • Minimum 4-5 years of experience as a QA Manager (travel account or telco preferred).
  • Must be a college level (at least 2nd year completed).
  • Strong background in quality assurance methodologies and performance management.
  • Excellent leadership, analytical, and communication skills.
  • Ability to work onsite in Cebu City.

Key Responsibilities:

  • Lead and manage the quality assurance team for the travel account.
  • Monitor, evaluate, and enhance call quality to ensure adherence to business objectives.
  • Implement QA strategies to improve agent performance and customer satisfaction.
  • Work closely with stakeholders to analyze trends and identify areas for process improvement.
  • Conduct performance reviews, coaching, and training sessions for the QA team.
  • Ensure compliance with company policies, client expectations, and industry best practices.
Benefits
  • HMO coverage from day 1.
  • Paid time off, vacation, and sick leave.
  • Career growth opportunities in a global company.
  • Dynamic and inclusive work environment.
  • Employee engagement activities and wellness programs.
Working Location

904A Kepwealth building, Cebu Business Park, Cebu City, PH.

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