Quality Assurance Specialist Lead
2 weeks ago
We are looking for a highly skilled Training and Quality Lead to join our team at Antasis Inc. - Cebu City.
About the RoleThis position involves designing and delivering training programs, conducting coaching sessions, and implementing quality assurance frameworks.
Key Responsibilities:- Develop and execute training initiatives that enhance agent performance and ensure quality alignment with company standards.
- Collaborate with Operations to identify areas for improvement and implement corrective action plans.
- Monitor and evaluate agent performance through various methods, including call audits and customer feedback analysis.
- Analyze data to inform strategic decisions and present findings to leadership teams.
Requirements
- Strong background in training and quality assurance.
- Excellent analytical, communication, and project management skills.
- Ability to work in a fast-paced environment and adapt to changing priorities.
- Proven track record of driving quality improvements and enhancing employee performance.
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