Quality Assurance Specialist
2 weeks ago
About the Role:
Are you passionate about delivering excellence? Do you thrive in an environment where quality is key, and attention to detail matters? We're looking for a motivated and dynamic Quality Assurance (QA) Specialist to join our team. In this role, you'll play a pivotal part in ensuring top-notch service delivery, helping our agents shine, and driving continuous improvement. If you're someone who enjoys making a tangible impact and fostering high standards, this is the role for you
What You'll Be Doing:
- Be the eyes and ears of quality by evaluating calls, chats, and emails to ensure we're consistently exceeding clients expectations.
- Provide constructive feedback to agents to help them achieve their personal best.
- Create detailed reports that not only track performance but also highlight trends, strengths, and areas for growth.
- Share valuable insights with team leads and agents to drive actionable improvements.
- Collaborate with our training team to keep agents at the top of their game with targeted coaching.
- Provide ongoing mentorship and guidance to help agents grow in their role.
- Work closely with the operations team to identify opportunities for optimization.
- Contribute fresh ideas and innovative solutions to make processes more efficient and client-friendly.
- Align quality assurance efforts with client-specific needs to deliver the best possible experience.
- Maintain fair and consistent quality standards across the team, ensuring adherence to internal policies.
- Ensure that all team members have a clear understanding of quality expectations and are equipped to meet them.
What We're Looking For:
- Bachelor's degree in Business, Communication, or a related field is a plus, but we value experience too
- At least 1-2 years in a Quality Assurance role, ideally in a BPO setting.
- A strong grasp of BPO operations and key performance indicators (KPIs).
- Detail-oriented with a passion for ensuring excellence.
- Exceptional communication skills—both verbal and written—with a knack for giving constructive feedback.
- Strong time management skills and the ability to stay organized in a fast-paced environment.
- Collaborative and proactive—you're a team player who takes initiative.
- A problem-solver who loves digging into data and finding solutions.
- Self-motivated with the ability to work both independently and as part of a dynamic team.
- Able to juggle multiple tasks while maintaining high-quality standards.
What we offer:
At TASKPRO OUTSOURCING, we are committed to providing a supportive and fulfilling work environment. As a Quality Assurance Specialist, you will have the opportunity to contribute to the growth and success of our operations, while benefiting from our competitive compensation package, performance-driven incentives, comprehensive training and development programs, and ongoing career advancement opportunities.
Enjoy health coverage, weekends free, awesome company events, time for rest & recovery, and and a culture that celebrates you
Apply now and take the first step towards an enriching career with TaskPro Outsourcing.
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