Quality Assurance Manager
4 weeks ago
Are you an experienced Quality Assurance Manager with a background in travel or telco accounts? We're looking for a dynamic leader to drive quality excellence in our growing team
What We're Looking For:
- 4-5 years of experience as a QA Manager (with travel or telco account preferred but not required)
- College level (at least 2nd year completed)
- Strong background in QA methodologies & performance management
- Excellent leadership, analytical, and communication skills
- Willing to work onsite in Cebu City
What You'll Do:
- Lead and develop the QA team for a high-profile travel account
- Implement quality assurance strategies to improve customer satisfaction
- Monitor, evaluate, and enhance call quality & agent performance
- Collaborate with stakeholders to analyze trends & optimize processes
- Conduct coaching sessions & performance reviews
- Ensure compliance with company & industry standards
Mid-Senior level
Employment TypeFull-time
Job FunctionAnalyst, Management, and Customer Service
IndustriesStaffing and Recruiting, Outsourcing and Offshoring Consulting, and Business Consulting and Services
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