Quality Assurance Manager

4 weeks ago


Cebu City, Central Visayas, Philippines The Hird - Philippines Full time

Are you an experienced Quality Assurance Manager with a background in travel or telco accounts? We're looking for a dynamic leader to drive quality excellence in our growing team

What We're Looking For:

  • 4-5 years of experience as a QA Manager (with travel or telco account preferred but not required)
  • College level (at least 2nd year completed)
  • Strong background in QA methodologies & performance management
  • Excellent leadership, analytical, and communication skills
  • Willing to work onsite in Cebu City

What You'll Do:

  • Lead and develop the QA team for a high-profile travel account
  • Implement quality assurance strategies to improve customer satisfaction
  • Monitor, evaluate, and enhance call quality & agent performance
  • Collaborate with stakeholders to analyze trends & optimize processes
  • Conduct coaching sessions & performance reviews
  • Ensure compliance with company & industry standards
Seniority Level

Mid-Senior level

Employment Type

Full-time

Job Function

Analyst, Management, and Customer Service

Industries

Staffing and Recruiting, Outsourcing and Offshoring Consulting, and Business Consulting and Services

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