Technical Network Operations Role

6 days ago


Cebu City, Central Visayas, Philippines TaskUs Full time

About Our Company:

TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies.

We leverage a cloud-based infrastructure to serve clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.

Our People First culture has enabled us to expand our workforce to approximately 45,000 employees globally, with a presence in twenty-three locations across twelve countries.

Job Overview:

The Network Operations Engineer role provides operational support for the global TaskUs Network environment.

This position requires proactive and reactive support for all network hardware, software, and communication links.

  • Provide Tier 2 escalation support for the Network Operations Center.
  • Complete Preventative Maintenance activities, such as code updates & equipment updates.
  • Incident Management, Problem Management, Change Management & Capacity Management.
  • Manage assigned projects and program components.
  • Respond to inquiries from staff, administrators, service providers, site personnel, and outside vendors.
  • Security & Audit compliance.
  • Operational-related Moves, Adds, Changes, and Deletes (MACD).

Key Tasks:

Adhere to Operational Standards.

Ensure Compliance with Engineering Design Standards and established operational processes.

Participate in the Development & Maintenance of operational documentation.

Provide Root Cause Analysis for Network Events.

Requirements:

  • 1-5 years extensive experience in the support of Cisco Networking Technologies.
  • Strong technical, analytical, and interpersonal skills required.
  • Practical Technical knowledge on Networking Technologies: DNS, DHCP, VPN, Network Security, IP Routing Protocols.

Benefits Package:

  • Prioritize employee's well-being by offering competitive industry salaries and comprehensive benefits packages.
  • Total Rewards, Wellness, HR, and Diversity departments.
  • Inclusive environment and positive impact on the community.


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