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Technical Operations Specialist

2 weeks ago


Cebu City, Central Visayas, Philippines Sophi Inc Full time
Job Description

Sophi Inc is seeking an experienced IT Specialist to join our team. As a key member of our technical operations group, you will be responsible for ensuring the smooth operation of our technology infrastructure.

Responsibilities
  1. Diagnose and resolve hardware and software issues in a timely manner.
  2. Provide real-time support to employees, ensuring they have necessary tools and access.
  3. Document incidents, including problem, resolution, and outcome.
  4. Perform routine system checks and maintenance to prevent issues.
  5. Guide employees in effective hardware and software use.
  6. Assist in deploying new systems and ensure smooth transitions.
  7. Conduct regular updates to hardware and software.
  8. Ensure adherence to IT policies and proper use of the ticketing system.
  9. Respond to critical incidents and provide on-call support during emergencies.
Requirements
  1. In-depth knowledge of computer hardware, software, and network systems.
  2. Strong analytical skills for diagnosing and resolving technical issues.
  3. Experience in installing, configuring, and upgrading hardware.
  4. Understanding of IT security principles and compliance.
  5. Flexibility to respond to emergencies and adapt to new technologies.
  6. Good communication skills for user guidance and documentation.