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Technical Operations Specialist
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Sophi Inc is seeking an experienced IT Specialist to join our team. As a key member of our technical operations group, you will be responsible for ensuring the smooth operation of our technology infrastructure.
Responsibilities- Diagnose and resolve hardware and software issues in a timely manner.
- Provide real-time support to employees, ensuring they have necessary tools and access.
- Document incidents, including problem, resolution, and outcome.
- Perform routine system checks and maintenance to prevent issues.
- Guide employees in effective hardware and software use.
- Assist in deploying new systems and ensure smooth transitions.
- Conduct regular updates to hardware and software.
- Ensure adherence to IT policies and proper use of the ticketing system.
- Respond to critical incidents and provide on-call support during emergencies.
- In-depth knowledge of computer hardware, software, and network systems.
- Strong analytical skills for diagnosing and resolving technical issues.
- Experience in installing, configuring, and upgrading hardware.
- Understanding of IT security principles and compliance.
- Flexibility to respond to emergencies and adapt to new technologies.
- Good communication skills for user guidance and documentation.