Technical Network Analyst

2 weeks ago


Cebu City, Central Visayas, Philippines CallTek Full time

CallTek is seeking a highly skilled NOC Engineer to join our team. As a NOC Engineer, you will be responsible for ensuring the stability and reliability of our network infrastructure.

Key Responsibilities:
  1. Network Infrastructure:
  • Ensure the stability and reliability of our network infrastructure.
Monitoring and Diagnostics:
  • Continuously monitor the network infrastructure for performance issues, outages, and service disruptions.
  • Utilize monitoring tools to ensure optimal network operation and identify anomalies.
Technical Support:
  • Provide advanced technical support to internal staff and external clients regarding network connectivity and application issues.
  • Escalate incidents to appropriate teams when necessary, ensuring clear communication throughout the process.
Documentation:
  • Document all incidents, changes, and resolutions in the ticketing system.
  • Create and maintain knowledge base articles to assist team members and improve support processes.
Collaboration:
  • Work closely with network engineers and other technical teams to implement solutions and enhance network performance.
  • Participate in regular team meetings to discuss ongoing issues and process improvements.
Requirements:
  • 1-2 years of experience in a NOC or network support role.
  • Familiarity with networking concepts, protocols, and troubleshooting methodologies.
  • Strong problem-solving skills and attention to detail.
  • Excellent interpersonal and communication skills.
  • Hands-on experience with network monitoring tools is a plus.


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