Lead Mental Health Advocate

1 day ago


Calamba, Calabarzon, Philippines beBeeMentalHealth Full time ₱70,000 - ₱85,000
Helpline Support Specialist

We are seeking a highly motivated and empathetic Helpline Support Specialist to join our team. As a key member of our support network, you will play a vital role in providing mental health support to our customers.

Key Responsibilities:

  • Respond to customer inquiries via phone, text, and chat
  • Maintain high standards of effectiveness with callers, utilizing scripts and best practices
  • Collaborate closely with internal stakeholders to address client needs
  • Utilize systems to effectively track and communicate with clients
  • Ensure patients receive appropriate follow-up care, conducting regular triage & check-ins
  • Work collaboratively with the operations team and fellow coaches to achieve optimal results
  • Provide an empathetic and proactive approach to helping clients in need
Qualifications

To succeed in this role, you should possess:

  • At least 2-4 years of experience working as a helpline responder
  • Completed training in Solution-Focused Brief Therapy or its equivalent
  • Certification in Psychological First Aid and Suicide Prevention
  • A Master's degree in Psychology is preferred
  • Excellent communication skills in English and Tagalog
  • Reliability and professionalism at all times
  • Openness to feedback and a willingness to improve and develop
  • Technical know-how for meetings and online development courses

Our competitive payment structure ensures fair compensation on an on-shift basis.



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