
Lead Mental Health Advocate
1 day ago
We are seeking a highly motivated and empathetic Helpline Support Specialist to join our team. As a key member of our support network, you will play a vital role in providing mental health support to our customers.
Key Responsibilities:
- Respond to customer inquiries via phone, text, and chat
- Maintain high standards of effectiveness with callers, utilizing scripts and best practices
- Collaborate closely with internal stakeholders to address client needs
- Utilize systems to effectively track and communicate with clients
- Ensure patients receive appropriate follow-up care, conducting regular triage & check-ins
- Work collaboratively with the operations team and fellow coaches to achieve optimal results
- Provide an empathetic and proactive approach to helping clients in need
To succeed in this role, you should possess:
- At least 2-4 years of experience working as a helpline responder
- Completed training in Solution-Focused Brief Therapy or its equivalent
- Certification in Psychological First Aid and Suicide Prevention
- A Master's degree in Psychology is preferred
- Excellent communication skills in English and Tagalog
- Reliability and professionalism at all times
- Openness to feedback and a willingness to improve and develop
- Technical know-how for meetings and online development courses
Our competitive payment structure ensures fair compensation on an on-shift basis.
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