Business Growth Strategist

2 weeks ago

Porac, Philippines beBeeCustomerSuccess Full time $90,000 - $120,000

Customer Success Manager Job Description

Job Overview

The primary goal of this role is to maximize customer experience, driving business growth through upgrades, product cross-selling, and retention.

A strong understanding of our products, technology, and support methodology is essential for success in this position.

This role will be supported by exceptional engineering resources, sales leadership, and a team dedicated to helping employees exceed their career goals.

Key Responsibilities:
  • Cultivate a deep understanding of our products, technology, software, and game-changing support methodology.
  • Leverage proprietary software tools to maintain regular communication with customers, stay ahead of their technology initiatives, and position us for growth.
  • Gain the trust of assigned customers, serve as a trusted point of contact for questions and action items, and act quickly when necessary.
  • Implement strategic initiatives created in cooperation with leadership to identify opportunities for product cross-selling and work with various resources throughout the sales cycle.
  • Manage proprietary software tools, including CRM, quote tool, sales play automation tool, and KPI dashboards, to ensure metrics are achieved.
Requirements:
  • 4-year college degree or equivalent experience.
  • Quantifiable track record of success in enterprise customer account success management over the customer life-cycle.
  • 3-5+ years of experience selling cloud communications, SD-WAN, security, network and internet services, managed services, and software.
  • Effectiveness in interacting with customer leadership teams, including presentations, demonstrations, leading QBRs/MBRs, and driving webinar sessions for customer training and sales conversations.
  • Strong Excel, MS Office, and computer skills.
  • Positive, likeable, calm, and persuasive personality with negotiation skills.
  • Self-motivated drive with zero call reluctance.
  • Ability to meet deadlines and maintain composure under pressure.
  • Charismatic personality that can quickly gain the trust of customers and partners.
  • Proven ability to learn new skills, software tools, and tasks quickly.
  • Proven ability to perform while exceeding sales and customer retention goals.

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