Exceptional Customer Support Specialist

2 days ago

Taguig, National Capital Region, Philippines beBeeCustomer Full time A$50,000 - A$75,000
About This Role

This role is designed to provide exceptional customer support and contribute to the growth of our business.

As a key member of our team, you will be responsible for delivering fast, empathetic, and solutions-driven support across languages and time zones. You will be working with entrepreneurs and SMEs who are navigating company incorporation, accounting, audit, and compliance in Australia.

We are a fully remote team that leverages digital tools to achieve our goals. We are looking for someone who is self-motivated, has excellent communication skills, and can work effectively in a virtual environment.

The ideal candidate will have experience in customer support, preferably in fintech, SaaS, or professional services. They will also possess strong technical skills, including proficiency in Zendesk, Aircall, Slack, and Gmail.

We offer a competitive remuneration package, which includes additional financial, wellbeing, and lifestyle benefits. Our mission and outcomes for the next 6-12 months are centered on delivering exceptional remote support for clients navigating business incorporation, accounting, and compliance in Australia.

Responsibilities
  • Multichannel Support: Resolve customer inquiries via email, live chat, and phone with speed and clarity; guide clients through our digital platforms (e.g., onboarding, document submissions)
  • Problem Solving: Troubleshoot issues related to business incorporation, accounting, and more; escalate to internal teams when needed
  • Collaboration: Work with Sales, Compliance, Corporate Secretary, Accounting, and Tech teams to ensure seamless service
  • Continuous Improvement: Identify recurring customer pain points and suggest improvements to workflows or help center content
Requirements

Must-Have:

  • Great Communication: Outstanding English (written and spoken)
  • Tech-Savvy: Experience with Zendesk, Aircall, Slack, and Gmail is a strong plus
  • Customer-First Mindset: 4+ years in customer support (fintech, SaaS, or professional services preferred)
  • Remote-Ready: Self-motivated with a quiet workspace and stable internet connection

Nice-to-Have:

  • Basic knowledge of Australia's business regulations (e.g., taxes, company filings)
  • Experience in a fast-paced startup/scale-up environment
Benefits

We offer a range of benefits, including financial rewards, personal growth opportunities, and ongoing AI initiatives. We are committed to sustainable practices and reforestation efforts.

Interview Process

The interview process typically lasts no more than 3 weeks from start to finish. Interviews may be held via video call or in person depending on location and role.

  • HR Screening: 30-minute chat with Talent Acquisition
  • Case Study: 60-minute session with Hiring Manager
  • Career Deep Dive: 30/60-minute discussion with Hiring Manager
  • Behavioural Fit Assessment: 60-minute chat with HR or leadership
  • Offer & References: Non-binding offer followed by reference checks

We value humility, kindness, flexibility, and continuous improvement.

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